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CITRI California, LLC (“CITRI”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy applies to the website located at (the “Site”). This Privacy Policy is a part of and incorporated into the Terms and Conditions. If any provision of this Privacy Policy is inconsistent or conflicts with any provision in the Terms, this Privacy Policy will control with respect to the subject matter hereof. Capitalized terms used in this Privacy Policy but not defined in this Privacy Policy have the meanings given to them in the Terms.

This Privacy Policy is intended to inform you about the kind of information, including personally identifiable information, that we may collect from you in connection with your use of the Site and how, and for what purpose, we use that information.


Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use or access the Site. By accessing or viewing the Site, or submitting Personal Information through the Site, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use, and disclosure of your Personal Information and Anonymous Information in accordance with this Privacy Policy. You understand that by providing us Personal Information, you allow us to identify you. Some of the services we provide may be hampered if you do not provide us the necessary Personal Information.

We collect both Personal Information and Anonymous Information, each as defined below, in connection with your use of the Site.

Personal Information” is information that allows someone to identify or contact you, as well as any other non-public information about you that is associated with or linked to any of the foregoing, and can include, for example, an individual’s first and last name, phone number, and e-mail address.

Anonymous Information” means data that is not associated with or linked to your Personal Information; Anonymous Information does not, by itself, permit the identification of individual persons.


We do not share, rent or sell your account information to any third party, except as expressly set forth in this Privacy Policy. Please help us protect your privacy by keeping your account information safe. Do not disclose your account password or login information to anyone and keep changing it periodically.


Registration Information
When you register an account with the Site and/or sign up for the CITRI Skincare Club, you are required to provide us Personal Information. We collect and store the following Personal Information in connection with the registration of an account: your first and last name, email, and home or business address.

We may use the Personal Information you submit during the registration process to fulfill orders of the CITRI Products, send you services-related communications. In addition, we may also use such Personal Information to send you electronic newsletters or promotional e-mails, unless you have requested not to receive such promotional communications from us as described below.

Account Information

Payment and Billing Information
When you submit payment for access and use of the Site our third party payment processor (currently, Stripe) will collect, on our behalf, your name, billing address, and complete credit card information, or your bank account information, that enables us to receive your payment.

Our payment processing service provider will retain this information to process your payments to us for the CITRI Products in connection with the CITRI Skincare Club.

Feedback and Communications
If you provide us Feedback or contact us via e-mail or participate in our surveys, we will collect your first and last name and e-mail address, any information requested in our Feedback or polling forms, as well as any other content included in the e-mail or Feedback and polling forms you send to us. Any Feedback you provide will be governed by the Terms and Conditions.

We may use Personal Information submitted in your communications to contact and respond to you and otherwise in the same manner as described above for registration information.

Log File Information
When you register an account with or access the Site, our service provider may collect, and share with us, information such as your web request, IP address, access times, and other browsing information.

This information is used to (i) provide you the Site and other services requested by you, (ii) improve the Site and other services provided to you by us, (iii) notify user about updates to the Site, CITRI Skincare Club, or CITRI Products, and (iv) contact you for our own internal marketing purposes.

We use both browser cookies and Flash cookies to keep and track your information. A cookie browser is a small file placed on the hard drive of your computer. Certain features of the Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on the Site, such as, keeping track of your purchases or shopping cart, storing your login name and password, and click stream data. Flash cookies are not managed by the same browser settings as are used for browser cookies. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Site. You can remove cookies by following directions provided in your Internet browser’s help file, provided, however, that by doing so, you will not be able to utilize certain aspects or features of the Site.

Web Beacons
Pages within the Site and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain content and verifying system and server integrity). This information is used to enable more accurate reporting, improve the effectiveness of our marketing, and improve the Site. We do not use web beacons to store or link to Personal Information.

Anonymous Information
We may create Anonymous Information records from Personal Information by excluding information (such as your name) that would otherwise make such data personally identifiable to you. We may use Anonymous Information at our discretion and for any purpose. When we provide or use this information, we employ procedures so that the data does not identify you and we contractually prohibit recipients of the data from manipulating the data in a way that would re-identify it back to you.

We may provide certain additional services and/or communications if you select such additional services and/or communications by opting-in to such additional services and/or communications using certain buttons provided in the user interface of our services. We will collect your name, e-mail address and telephone number (if provided) and any other information we specify in the user interface of our services where you opt-in by clicking on such buttons. We may use such Personal Information to send you the corresponding additional services and/or communications.

Collection by Third Party Tools
The Site may also contain third party tracking tools from our service providers, an example of which includes Google Analytics. Such third parties may use cookies and application programming interfaces on our Site or through certain services to enable them to collect and analyze user information on our behalf.

Information You Provide to Us
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Site (collectively, “User Contributions”). Your User Contributions are posted on the Site and transmitted to others at your own risk.


We will share your Personal Information with third parties only in the ways that are described in this Privacy Policy. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Information with certain third parties without further notice to you, as set forth below.

Service Providers
We may provide your information to third party service providers (such as, but not limited to, our cloud service provider) who may need the information to perform services for us. These third party service providers are required not to use your Personal Information other than to provide the services requested by CITRI.

Payment Processors
We may provide your credit card and related billing and payment information to third party service providers engaged on CITRI’s behalf, including payment processors, for the purposes of effecting payment and servicing your account.

To provide the Site, fulfill order of the CITRI Products and provide various services to you, we may use the efforts of our parent company, and any subsidiaries, joint ventures, or other companies, existing or formed in the future, under a common control (collectively, “Affiliates”). We may share some or all of your Personal Information with our Affiliates in which case we will require our Affiliates to comply with this Privacy Policy.

Business Transfers
As we develop our business, we might sell or buy businesses or assets. In the event we are acquired by or merged with a third party, we reserve the right to transfer or assign the information we have collected from our users as a part of such merger, acquisition, sale, or other change of control. In an event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors’ rights generally, your Personal Information may be transferred by the trustee. If CITRI or any of its Affiliates is acquired by or merged with a third party, that third party will possess the Personal Information in CITRI’s or its Affiliate’s possession and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

Other Disclosures
Regardless of any choices you make regarding your Personal Information (as set forth below), we may disclose your Personal Information (i) to respond to subpoenas, warrants, court orders, lawful requests or legal process, (ii) to establish or exercise our legal rights or defend against legal claims or protect other users, (iii) in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, or as otherwise required by law, or (iv) to investigate, prevent, or take action regarding any violation of this Privacy Policy or the Terms.


Changes and Deletion of your Data
If your Personal Information changes, or if you no longer desire to use or access the Site, you may correct, update, amend, delete or request deletion by making the change in your registered account settings page, or by contacting us at We will retain your information for as long as your account is active or as needed to provide you services. Please note that even if you have asked us to delete your account or any associated data as described above, we may be required to keep certain information of yours and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. In any event, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opting Out
We will periodically send you free newsletters and e-mails that directly promote the use of our CITRI Products. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails and you will have the opportunity to “opt-out” by following the unsubscribe instructions included in these emails or you can contact us at

Services-Related Communications
While you may “opt-out” of certain services-related communications by following the unsubscribe instructions provided in the e-mail you receive or by contacting us at, you may not, despite your indicated e-mail preferences, “opt-out” of other services-related communications regarding your account or any payments made, or to be collected, by you, including receiving notices of any updates to our Terms or this Privacy Policy, except by terminating your account.


CITRI employs technical and administrative control and maintain the security of information collected through the Site. Although we follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive, no method of transmission over the Internet, or method of electronic storage, is 100% secure and no company, including CITRI, can completely or effectively eliminate the risks connected to handling information on the Internet. You acknowledge and agree that you provide your Personal Information at your own risk. If you have any questions regarding our security measures please contact


CITRI does not knowingly collect or maintain Personal Information from or about children under the age of thirteen (13) and the Site is not intended to be used by persons under thirteen (13). If you are under the age of thirteen (13), please do not use the Site at any time nor in any manner If we learn that Personal Information of persons under thirteen (13) years of age has been collected on the Site, then we may deactivate the account and/or make the user content inaccessible. If you find that we have personal information about anyone below thirteen (13) years of age, please inform us at


This Privacy Policy may be amended by us from time to time. If we make material changes to this Privacy Policy, we will notify you by posting the revised Privacy Policy on the Site or notifying you at the email you designated upon registration of your account. Your continued use of the Site after such notification of changes as described above will constitute your agreement to such changes. If you object to any change, your sole recourse shall be to immediately terminate your account and cease using the Site.


Please feel free to contact us at if you have any questions about CITRI’s Privacy Policy or CITRI’s information practices.